Blogboard @ SHSU

The Blackboard Faculty Support Blog at Sam Houston State University

Friday, June 27, 2008

ATTN: Blackboard Faculty

On Monday July 14th, the OLD Blackboard server will be taken down for good.

What's the OLD Blackboard server, you may ask?
The server which currently houses courses from semesters previous to Fall '07:
  • Spring 2006
  • Minimester 2006
  • Summer I & II 2006
  • Fall 2006
  • Spring 2007
  • Minimester 2007
  • Summer I & II 2007
From the Blackboard Login page (linked from the main SHSU page), click on OLD Blackboard Course Login. Log in with your current username and password to access these courses.

It is imperative that you download any information you may need, copy/archive courses that you will need in the future, and save anything that you need from this server before 5 p.m. on July 14th. At that time the server will be taken down permanently and there will be no recovering data from it after that time.

If you have any questions about this matter or would like assistance in migrating data to the new server from the old, please contact the Blackboard Team at (936) 294-4495 or e-mail blackboard@shsu.edu.

Friday, June 20, 2008

Grade Center Patch applied

We have applied the Grade Center patch without issue. In one of the courses that was experiencing the issue, the Grade Center is now visible. Thanks to the systems team for their hard work and for the Blackboard user community being patient as we endeavored to isolate and fix the issue.

The Blackboard Team

Scheduled Downtime

Blackboard will be experiencing downtime this evening (6/20/08) at 6:00 p.m. so that a patch can be applied to fix a few errors that users are experiencing.

We appreciate your patience.

Wednesday, June 18, 2008

Blackboard & Firefox 3


Blackboard does NOT fully support Mozilla's new release of Firefox, version 3. Use it at your own risk - you may encounter some problems, specifically with uploading Assignments.



For more information on which browsers ARE supported by Blackboard, refer to the Browser Compatibility Matrix located on our Technology Tutorials here: Browser Compatibility Matrix for Blackboard 8.0

Wednesday, June 11, 2008

Blackboard Patch Applied

We have successfully applied the patch to fix an issue that some students were seeing in the Grade Center(student grades not showing up or reporting back random code). Blackboard was down for a total of 5 minutes and 16 seconds. Thanks to everyone involved for making this work and for being patient while we worked to correct this issue!

Scheduled Downtime for Grade Center Patch 6/11/2008 @ 4:45pm

Blackboard DowntimeSome students are having issues viewing their grades within Blackboard courses. We will be applying a patch to fix this issue today(6/11/2008) at 4:45pm. Blackboard should only be down long enough to apply the patch and restart.

If you have any questions about this or anything else, feel free to contact the Blackboard Team.

Friday, June 6, 2008

In the meantime..

If you are experiencing the previously blogged problem deleting content from Blackboard, simply make the content item "unavailable" (via the Modify button) for the time being.

We are still working with Blackboard Support to fix the issue.

As always, thanks for your patience.

The Blackboard Team

Blackboard 8 issues? Hang in there!

As you may have noticed, right now, there are a few issues going on with Blackboard:
  • content items become unavailable/can't be accessed or deleted
  • Grade Center access denied/errors
If you are experiencing those errors or other errors, please let us know (especially if they aren't covered here - we can add them to the support ticket).

Our techs are currently back-and-forth on the phone with Blackboard Support, trying to get the issues resolved as quickly as possible.

We appreciate your patience on the matter. Hang in there!

Thanks,
The Blackboard Team